Employees are our greatest asset
Business coaching, together with an ongoing commitment to employee development, demonstrates the value you place on your greatest asset. Richard Branson wrote on his LinkedIn; “Take care of your employees and they will take care of your business. It’s as simple as that”. In other words, developing and supporting employees helps them feel valued and happy. This is also supported by a recent Forbes article about how to make your employees happy.
It’s certainly important to take care of your employees. By doing so, your greatest asset feels motivated, productive and ultimately, takes care of your business. Business coaching and an ongoing commitment to professional development is one thing, but how else can you take care of your employees? Not only that, but what factors influence your employees’ ability to take care of your business?
Certainly, with a more collaborative leadership and communication style, you can generate engagement and improve motivation. This blog explores the impact of technology and leadership, together with how business coaching can help you take care of your employees, so they take care of your business.
The Impact of Technology
In the modern, fast-paced world we live and work in, we’re expected to do more with less. Often, this is at odds with valuing and nurturing our greatest asset. In addition, technology and an abundance of social media apps and tools, mean we might actually be losing touch with what matters most.
Technology has certainly facilitated automation. For example, in streamlining manual processes. It continues to help businesses, including startups so they can improve efficiency through more optimal business processes. For example, in manufacturing, where technology and Lean processes continue to deliver automation. Most importantly, more cost-effective and efficient ways of producing goods.
The digital transformation continues, which makes it hard to keep up. In doing so, businesses often prioritise technology and neglect employees. For instance, more time is being spent on learning new technologies. In addition, employees add steps or rather, workarounds to get a job done. Often, this is because of technology shortfalls, which could have been avoided with better communication and collaboration.
Whilst there are clear advantages and noticeable benefits to utilising technology, remember human interaction is not only necessary, but practical. Employees perform day-to-day tasks and operate business processes throughout a product or service lifecycle. Not only that, but employees collaborate with suppliers and clients to sell products and services.
More and more, businesses have a greater reliance on technology. What impact has this had on customer service? For example, with the rapid growth in social media and review websites like Trust Pilot, Google My Business etc., it’s much easier to read and find out about customer service. For instance, effects of automated call systems and outsourcing solutions. These add to frustration, particularly with time spent on hold as well. If this is the new customer service experience, what does it mean for employees?
The Impact of Leadership
To truly take care of your employees, it’s important to lead by example. It’s about being honest, open and encouraging two-way communication. A good leader collaborates, actively listens and seeks feedback. In addition, it’s important to follow up timely and demonstrate that you were listening to feedback, suggestions and ideas.
Employees need to know they have the forum to provide feedback. They also need to be able to discuss ideas and propose solutions to problems and challenges. This doesn’t necessarily mean you need to deliver everything. It’s about acknowledging and rewarding good ideas, even if some ideas aren’t possible. Remember your reasons for hiring in the first place. For example, expertise and skills, differing views and ideas, which challenge you and help create positive changes.
If you only hire ‘yes’ people, how will your business develop, improve and grow? Most importantly, longer-term it’s likely to affect motivation and productivity. Then, your staff attrition rates go up and you’ll need to spend more time, effort and cost replacing staff. However, if you not only talk the talk, but walk the walk, you’re more likely to have a happy workforce. A happy workforce is more likely to take care of your business. Remember, it’s not only about being paid, since other motivational needs also need to be met.
Training & Development – Business Coaching
Training & Development isn’t just about sending employees on training courses. It’s about on the job coaching and training too. For instance, sharing knowledge and information through Company presentations. In addition, providing business coaching during 1-2-1 personal development meetings. For example, you might coach an employee so they can handle difficult conversations with customers/suppliers etc. These aren’t the only opportunities for you to provide business coaching either.
As business owners, you can impart your knowledge and skills in a variety of ways. During 1-2-1 meetings, it’s also important to provide regular feedback. Remember to remain factual and provide a couple of examples. With developmental feedback, use it as an opportunity to provide some business coaching. Ask the person what they think and see if they can come up with a better way of handling the situation if it arises in the future. Then, discuss it and come to a collaborative solution, where the employee feels empowered instead of told off.
Training & Development is a continuous process, whether it’s on the job training, observing others, direct coaching or you hire in a professional Business Coach to assist with skills development.
Professional Business Coaching
Maximum Solutions Consulting Ltd provides professional business coaching in and around London. Most importantly, to startup and small business owners, managers and teams. Steve Wyatt, London Business Coach, describes business coaching as “an opportunity to take control & make better decisions. Certainly, opening & running a startup or small business is a test of character. Secondly, it’s challenging, hard work & stressful.”
Steve has +20 years’ professional experience, having worked in financial services, education and consulting. Most importantly, he’s worked in Learning & Development where he’s coached teams to performance improvement. Certainly, he’s experienced in SMART (Specific, Measurable, Achievable, Realistic and Time-Bound) goal setting. In addition, Steve has delivered training to global teams and facilitated workshops.
Startup business coaching is about guiding and empowering clients to:
- Develop more achievable business goals
- Find clarity and purpose as well as improve confidence and motivation
- Develop and improve skills. For instance, build resilience, manage stress or communicate effectively
- Make better and faster decisions and reduce procrastination and negative thinking
With professional business coaching, you can take care of your employees, so they take care of your business.